FREQUENTLY ASKED QUESTIONS!

What is brailleskateboarding.com?

brailleskateboarding.com is the website that you’re on right now.  Braille Skateboarding is not a board company. We make videos, help skaters learn to skateboard and help other skateboard film-makers market, distribute, and sell their skateboard videos.  Find out more about Braille Skateboarding on our “About” page.

How do I get the video after I pay for it?

After you have checked out and paid for your video, you will receive an email with the download link.  The download link will be sent to the email address attached to your PayPal account; or it will go to the email address you gave upon checkout.  Open your email and click on the link. The video will begin to instantly download onto your computer. Email chloe@brailleskateboarding.com if you did not receive your receipt. 

 What kind of files are the Instant Video Downloads?

All video files are MP4s or .M4Vs, so they can be played on both Macs and PCs. You should have no problem dropping the files right into your iTunes for use on any of your mobile devices.

 I have a Windows computer and the file isn’t opening?

The file that you download is zipped up (compressed for faster download). On a Mac, you simply double click and it opens, but on a Windows-based computer, if you are having trouble getting it to open, you have to follow the instructions given here.  Make sure you follow the directions for extracting or unzipping the file.  If your file looks like this: “SMS.m4v.zip”, you want to extract or unzip it so that it looks like this: “SMS.m4v”, ie. without the “.zip”.  Directions are laid out below. You can also follow the website directions given in the link below.

http://windows.microsoft.com/en-US/windows7/Compress-and-uncompress-files-zip-files

To extract (or unzip) files or folders from a compressed folder:

  1. Locate the compressed folder from which you want to extract files or folders.
  2. Do one of the following:
    • To extract a single file or folder, double-click the compressed folder to open it. Then, drag the file or folder from the compressed folder to a new location.
    • To extract the entire contents of the compressed folder, right-click the folder, click “Extract All”, and then follow the instructions.

I have a windows computer and the .m4v file doesn’t want to play even though it is unzipped.

Once your video file is unzipped and looks like this: “SMS.m4v”, you can double click it to see if your computer recognizes it. Because .M4V was made by Apple, Windows computers don’t always recognize it. If your computer does not recognize it, downloading a free iTunes player here will allow you to play the video: http://www.apple.com/itunes/download/.

Once you have downloaded and opened iTunes, simply drag the file into iTunes or right-click on the file and select “Open With iTunes”.

After I pay for it, how much time do I have to download the video?

You have 48 hours to download the video, so click the link as soon as you open up the email.  If there is any problem with your download, you can email chloe@brailleskateboarding.com with all of your payment details and we will gladly send you a new download link.  You only get 8 chances to download the link, so once it starts downloading, let it finish.  The reason for the video download and time limit is to prevent people from stealing the video. 

How long does it take to download?

The Skateboarding Made Simple file is 1.38 GigaBytes, so it’s pretty large.  On a fast computer with a high-speed internet connection, it takes about half an hour; but if your internet connection is slow, it may take quite a bit longer.  Don’t expect to download the video in 10 minutes if your internet connection is slow.  

Why did you use the name Braille?

The name Braille is a play on words from the common skateboarding phrase: “I’m feeling it!”  So whether you’re feeling it or not, that’s where the name comes from.

 Can I sell my videos on brailleskateboarding.com?

Yes, you can. Just send us an email at contact@brailleskateboarding.com, and we will work out a distribution contract.

Can I put the videos onto my iPod, iPad, iPhone or other mobile device?

Yes, you can. You will have to download the link onto a computer first, then sync the computer with your device. The file format should work just fine. You should be able to slap it onto any player that you have. We do have Skateboarding Made Simple Volumes 1 – 5 on iTunes and GooglePlay, so if you would like to download directly onto your device, we recommend getting these versions.  

Do I have to have a PayPal account to buy videos?

No, you do not. You can pay with any debit or credit card using the same system.  You do NOT have to have a PayPal account.

 Can you help me learn skateboard tricks?

Yes, the best way is to use Skateboarding Made Simple, the full-length download. If you need further help, follow the directions on the following page: http://www.brailleskateboarding.com/skatesupport/

How do I send in a Skate Support?

Here’s the link that takes you where you need to go: http://www.brailleskateboarding.com/skatesupport/. We are no longer accepting skate supports at the Braille email address.

 What is Braille Army?

Braille Army includes any skater who is learning and pushing skateboarding. It is all about a group of skaters working together to progress and to have fun while doing so. Click here for more information: http://www.brailleskateboarding.com/ranks/

 I never received my order. What should I do?

Email chloe@brailleskateboarding.com with all of your order information and we should get back to you within 24 hours.

Something went wrong when I tried to download Skateboarding Made Simple.

Email chloe@brailleskateboarding.com with all of the details of what you’re running into, as well as your order number, and we will get back to you within 24 hours.

Can I buy Skateboarding Made Simple on iTunes or GooglePlay?

Yes you can! Here are the links: 

iTunes

GooglePlay

 

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